Privacy Policy

Your Privacy is Important To Us

Hunter Valley Hop is committed to maintaining robust privacy protection for users of our website. Our Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. 

Please take a moment to read our Privacy Policy carefully.

What personal information do we collect from the people who visit our website

When making enquiries, or providing details when making booking, you may be asked to provide your name, email address, phone number or other details to help you with your experience. 

When do we collect your information?

We may use the information we collect from you in the following ways: 

  • To allow us to respond to and follow up on your online enquiries. 
  • To send periodic e-newsletters or information regarding our service. 
  • We may share your information with service providers and partners who work with the us (see section Third Party Disclosure for more information) 

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. Cookies are used to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

We use cookies to:

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party service eg: Google Analytics that track this information on our behalf. 
  • You can choose to receive an alert each time a cookie is being sent, or you can choose to disable cookies. You do this through your browser settings. Please refer to your browser’s Help Menu to learn the correct way to change your preference. – Disabling cookies will not affect your experience when using the site. 

Third-party disclosure:

We may share your information with: 

Service Providers: to provide services in relation to our business as well as to help us improve our products and services. For example, we might use a service provider or a service provider’s product for the purposes of market research and data analytics, or share data with online partners we work with, so we, or our online partners on our behalf, can communicate with you and serve advertisements through their platforms or on other websites or platforms. In certain instances, subject to local consent requirements, our service providers may also assist us with various marketing campaigns. These companies are authorised to use your personal information only as necessary to provide these services to us. 

Partners: Where permitted by applicable law, or where we have your consent, we may also share your information with other parties, including X Y Z partners and others, to extend special offers about their own products and services to you. In an effort to offer you a more seamless travel experience, we have partnered with other companies that may be involved in your travel plans (e.g., airlines, rental car companies) through a common service provider and may, where permitted by law, share certain information about your upcoming travel. We use this information to try customise our products and services to you (e.g., late/early check-in) or for you to receive offers related to your travel from other companies. 

We also share your stay information with other entities, which may include law enforcement, professional advisors, and other persons, in circumstances such as: 

  • When we believe in good faith that the disclosure is required by law or to protect the safety of guests, employees and the public; 
  • When disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; or 
  • In the event of a merger, asset sale, or other related transaction. 

Contact us

If there are any questions regarding this privacy policy, you may contact us using the information below. 

Hunter Valley Hop 

430 Wine Country Dr, Lovedale NSW 2325 


Tel:(02) 4991 0000