Cancellation Policy
Cancellation or transfer of booking date can be made with no fee more than 48 hours prior to the date of the Hunter Valley Art Hop tour date. Cancellations made within 48 hours will incur a 50% cancellation fee. Cancellations made within 24 hours will incur a 100% cancellation fee. A ‘no show’ will incur a 100% cancellation fee.
Notice of Cancellation
Cancellation must be made in writing to concierge_rydgesresorthuntervalley@evt.com in order to be valid.
Cancellation by Hunter Valley Art Hop
In the event that Hunter Valley Art Hop cancels the tour, arrangements will be made to offer an alternative tour date, or offer a refund.
Damage to Hunter Valley Art Hop
If a person causes damage to Hunter Valley Art Hop vehicles, staff, property, or property hired by Hunter Valley Art Hop they will be held liable for the cost to repair the damage. Damage includes leaving the vehicle in a state where professional and/or extensive cleaning is required i.e. vomiting on the tour bus. These additional cleaning fees start at $250.00 per hour this covers spills of drinks or food, any bodily fluids, make up & glitter and staining of any furniture to be paid on invoice.
Termination of Service
Hunter Valley Art Hop reserves the right to terminate service to persons who:
- Smoking / Vaping in the vehicle
- Urinating or vomiting in the vehicle
- Displays ANY abusive or threatening behaviour.
On termination of the transfer, the driver has the right to eject either just the primary offender or all travelling passengers to a location they deem safe to stop.
Supervision of Children
The person booking the vehicle takes full responsibility, that all alcohol brought and consumed in the hired vehicle, is done so by persons over 18 years of age. Parental supervision is required at all times for persons under the age of 18 by their parent or guardian. Hunter Valley Art Hop will not provide children with car seats, children requiring safety measures in vehicles should not be on the service. Hunter Valley Art Hop reserves the right to refuse service in such cases. c
Lost/Damaged Property
If items are left inside the vehicle, arrangements can be made for the person to collect them. If you require an item to be returned by post, postage charges will apply.
We will not be held responsible for any loss or damage to any personal belongings
In making a deposit or securing full payment for our service, you are accepting all acknowledgment of our T’s & C’s.